Shipping and returns

Shipping

After you place your order and complete your profile, we get straight to work preparing your watch. Your watch will arrive, ready to use, within three days.

We will:

• Set up your profile on our monitoring team's systems
• Fully charge and test your watch
• Package and post it to you, Tracked 24 with Royal Mail
• And of course, drop you a call to say hello and introduce ourselves :)

We are proud to work with fellow social enteprise, Mail Out, to prepare and send you your watch. Mail Out provides training and employment support for adults with learning disabilities and/or autism. They have around 16 trainees, who are part of the training programme, and one self-funded apprentice, who benefits from a paid year apprenticeship to develop his/her warehouse skills.

Both Mail Out and YourStride are supported by UnLtd, the foundation for social entrepreneurs.